Java Scanning & Imaging SDK

High performance Java scanner access and imaging SDK for Windows 64bit and 32bit

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Troubleshooting Guide for End Users

This troubleshooting guide is for those who encounter problems when using Asprise Scanning and Imaging SDK as an end users. Common problems like device not found, scanning exceptions are covered in this guide.

    Scanner Not Found

    First, make sure that you have installed a proper TWAIN driver. Then follow the steps below:

    1. Connect the scanner to your computer (e.g., plug in the USB cable);
    2. Power on the scanner;
    3. Click 'Refresh' button on the source selection dialog.
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